If you visit Xigera Camp once the floodwaters have arrived in this part of Botswana’s Okavango Delta, the last section of your journey will be by small boat. Here in a pristine and remote wilderness you’ll find camp staff gathered on the bridge above the jetty to wave and sing their welcome – a delightful custom at Wilderness Safaris camps.
A softly spoken man with a ready smile, he’s been at Xigera Camp for just a handful of months. But his knowledge of the expected Wilderness Safaris norms is already well-engrained. After all, he started work at their camp in the Central Kalahari back in 2009 and has been quietly absorbing it all since then. He’s currently a level 2 supervisor.
He’s the man in the middle too, responsible for liaising between the office and front of house staff so that they’re all on the same wavelength about what needs to be done. And that’s not as simple as it sounds. I’ve been at a camp in the past (not Wilderness Safaris, I hasten to add!) where this communication had broken down and people – both staff and guests – first became muddled and then rattled. It’s Carlos’s job to make sure this doesn’t happen at Xigera and that everything flows smoothly.
Already he has the calm assurance and courteous manner associated with good managers. Throw in some hard work and determination and this dream could become a reality.
* This is part of a series called Voices of Botswana, which shares the stories of some of the people we met on our Botswana adventure.
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